Refund & Cancellation Policy:

Effective Date: 11/11/2023

Thank you for choosing Tejpaisa Payment Gateway, provided by Finolet Pvt. Ltd. This Refund & Cancellation Policy outlines the terms and conditions regarding refunds and cancellations for transactions processed through Tejpaisa.

1. Refund Policy:

Tejpaisa strives to provide a seamless and secure payment experience. In the event of an overcharge, duplicate payment, or any other payment-related issue, you may be eligible for a refund.

Refund requests must be submitted within 7 days of the transaction date.

Refunds will be processed to the original payment method used for the transaction.

2. Cancellation Policy:

Once a payment transaction is successfully processed through Tejpaisa, cancellations are generally not permitted.

If you wish to cancel a transaction, please contact our customer support at [[email protected]] as soon as possible. We will make reasonable efforts to assist you, but cancellation cannot be guaranteed.

3. Failed Transactions:

In the event of a failed transaction, where the payment is deducted from your account but the transaction is not completed, the amount will be automatically refunded to your account within 10 business days.

4. Disputed Transactions:

If you believe that a transaction was made in error or without your authorization, please contact our customer support promptly. We will investigate the matter and take necessary actions to resolve the dispute.

5. Contact Us:

If you have any questions or concerns regarding refunds and cancellations, please contact our customer support at [[email protected]].

6. Changes to Refund & Cancellation Policy:

Finolet reserves the right to modify or update this Refund & Cancellation Policy at any time. Any changes will be effective immediately upon posting on the Tejpaisa website.

By using Tejpaisa Payment Gateway, you agree to abide by the terms and conditions outlined in this Refund & Cancellation Policy.